Reviews

Very efficient and punctual!

I just wanted to take a moment to express my appreciation for your outstanding service. From Jasmines timely call letting me know they were on the way to Bradyn and Kendall handling my Fall maintenance. Your team consistently demonstrates exceptional expertise ensuring that our refrigeration system runs smoothly and efficiently. Their attention to detail is outstanding. I appreciate knowing my HVAC needs are in such capable hands. Thank you for your teams professionalism and dedication!

We had the pleasure of receiving excellent installation service with personable, accommodating, and pleasant customer handling by both Terry & Caleb.Our questions were answered with patience and kindness. They were mannerable and polite. They worked diligently and carefully and didn't leave until they had completely cleaned up after themselves. Because this all started with the professional Sales Manager displaying wonderful interpersonal skills and selling us a unit by accurately explaining why we needed the unit and the total cost. That team effort of both sales, install crew and even having the pleasure of meeting the owner has caused Brown Refrigeration to secure us as a long-term customer.

I reached out to Browns for a broken thermostat on one HVAC unit and another unit not cooling. The thermostat was damaged when a picture fell off the wall hitting it along the way. Ed York replaced the shattered one the same day I called. Bill Kellum helped him locate a broken wire and the house was comfortable again. Bill also looked at the out of date unit and determined that it would be best to replace it. Weve known it was coming, and will be glad to know we dont have to worry about it going forward. Im very pleased by the professionalism of Browns Ref. and am happy to secure a maintenance contract to make our lives even more worry free.

Ive utilized Brown Refrigeration exceptional service for over 15 years. Paul Smith who is a model asset for the company, he always shows up with a great deal of enthusiasm. He has what it takes to ensure you made the right choice - knowledgeable, efficient and highly effective in getting the job done right.

Outstanding. It is actually a joy to interact with any of the Brown team as I have found them all to be exceptional. Mr smith today was no exception: Punctual, professional, knowledgeable, efficient, and very courteous. Simply the best!

John arrived on time and went straight to work. He was diligent, thorough and professional. He is an excellent advertisement for calling Brown Refrigeration

Thanks so much to John and Braden. They fixed two big problems with my HVAC. I've used Brown Refrigeration for over a decade and highly recommend them!

Im so pleased with Pauls work. He arrived on time when he said he would. He was very considerate of my home. Paul placed drapes on the carpet, provided an estimate of how long the install would take. He finished working that time frame. He remained to make certain there wasnt a leak before leaving. I recommend him without reservation.

He was very patient with questions I had. As well as helpful.

Billy was professional, on time, and very thorough.

I work at Orangetheory Fitness in east Memphis. They maintain our A/C. Billy our technician is so nice and professional. He does such a thorough job and always has a smile on his face. We will never use anyone other than Brown!

John Casby is by far the most knowledgeable person in the HVAC industry. He came out and checked my unit out. He diagnosed some issues and broke things down and explained them in a way in which I could understand. I would highly recommend this company.

I called at 8 AM and my call was answered promptly. Service was arranged for later that day. Technician arrived on time and was thorough, polite, and respectful. Highly recommend this company!

Billy Green was great! Very competent, affable and professional. Handled our issue, answered our questions and reaffirmed why we have been using Brown Refrigeration for years.

Billy was quick, efficient, and professional. Air was working within minutes of arrival. GREAT JOB

The technicians were very professional, timely and did a great job cleaning our AC. Would definitely use Brown Refrigeration again!

John Casby is very professional, knowledgeable, polite, and informative. He is diligent and conscientious about his work. He gives an accurate assessment about what needs to be done and instills confidence in his customers that he has provided them with the best service as exemplified by the cool air that ensues. I am so grateful that he was the one who received my service call, especially after his help last year. When I was unable to find an electrician, he recommended one who came right out and got my electrical problem solved so that John Casby could get my AC running again. Thanks for sharing your expertise with others, especially during this pandemic!

Gregory C. Did a wonderful job repairing my service quickly.I would refer him to others also, he's professional an respectful over all I would give him 10 if I could.

Greg C did an excellent job in getting my A/C working again. A very professional man. I will use your service again.

Billy was awesome. He explained the service and maintenance program. I love this company.

Larry Brown's employees are extremely qualified and professional as exemplified by CJ today. If you want professional work done on your HVAC systems at a reasonable price, give them a call. They stand by their work. I have used their services for over 20 years and their annual maintenance continue to keep everything in great shape.

John called before his arrival. When he arrived, he knew where to go because he came out last year to perform preventive maintenance on my furnaces. As usual, John was very professional. When he finished, John explained to me just what was done, any repairs if any (none were required) and finally the invoice. Larry Brown's employees are great. Polite, professional, and great prices. If you want professional work done on your HVAC systems at a reasonable price, call Larry. They stand by their work. Great company.

Taylor, and Brayden came out to do a duct cleaning of my ducts and they did a fantastic job. They showed me how their system worked in removing the crud in the returns and ducts. Spent 6 hours cleaning. Very professional. I would highly recommend these guys to clean your ducts. They are coming back next week to do a fall cleaning on my heating system.