Privacy Policy

Effective Date: 2/26/2025

Brown Refrigeration (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy & Terms of Use document describes how we collect, use, disclose, and secure the information you provide to us, as well as the terms under which we send and receive text messages. By accessing our website, https://www.brownref.com/ (“Website”), or otherwise engaging with us, you acknowledge and agree to the practices outlined here. If you do not agree, please discontinue use of our Website and services.

1. Introduction

We strive to respect and protect your privacy. In this section, we provide an overview of the scope of our Privacy Policy & Terms of Use, explaining when it applies and what activities it covers. Whether you are scheduling a service, interacting with our customer support, or opting in to receive text messages, you can expect that your personal data will be treated in a manner consistent with the principles described below.

2. Information We Collect

We collect a variety of information to provide, maintain, and improve our services, as well as to communicate effectively with you. Some information is automatically collected through cookies and similar technologies, while other data is voluntarily given by you when you fill out forms or contact us directly.

2.1 Personal Information You Provide
When you willingly submit your name, phone number, email address, or other details through our Website, phone calls, or other communication channels, we collect and store this data. This enables us to communicate with you about service updates, appointment reminders, and promotional offers.

2.2 Automatic Data Collection
As you browse our Website, we automatically gather information about your computer or mobile device, including your IP address, browser type, operating system, and the pages you visit. We use cookies or similar identifiers to track how you interact with our content, which helps us improve site functionality and user experience.

2.3 Data from Third Parties
We may engage service providers for analytics, remarketing, or to enhance Website functionality. These providers may use cookies or other tracking methods on our behalf, but they are not permitted to use your data for their own independent purposes. We do not share or sell any opt-in and phone information to any third-party company for marketing purposes.

3. How We Use Your Information

We use the information we collect for various legitimate business purposes that support our goal of delivering high-quality service and a positive user experience. By understanding how you use our Website and services, we can improve and personalize our communications with you.

We may use your data to:

• Deliver Services: Schedule appointments, respond to inquiries, and fulfill requests.
• Communicate with You: Send service updates, appointment reminders, promotional messages, or surveys for feedback.
• Improve Our Offerings: Analyze how users interact with our Website, refine marketing strategies, and develop new features or services.
• Fulfill Legal or Security Obligations: Comply with applicable laws, regulations, or court orders, and protect our rights or the safety of our customers.

Importantly, opt-in data for text messaging is never sold, rented, or shared with third parties for their marketing purposes in compliance with carrier guidelines.

4. Sharing Your Information

We understand the importance of keeping your data confidential. While we do not sell or rent your personal information, there are certain limited circumstances in which we may share your data with third parties:

1. Service Providers: We may rely on third parties (e.g., payment processors, hosting platforms, analytics vendors) who assist us in delivering or optimizing our services. These parties have limited access to your data solely to perform tasks on our behalf and are contractually obligated to protect your information.
2. Legal and Regulatory Requirements: We may disclose information in response to lawful requests by public authorities, to meet national security or law enforcement requirements, or when otherwise required by law.
3. Business Transactions: In the event of a merger, acquisition, or asset sale, your information may be transferred, subject to the same privacy commitments.

We do not engage in affiliate marketing or lead generation campaigns that involve sharing consumer data with third parties for their own marketing. We also do not purchase or use rented opt-in lists.

5. Your Rights and Choices

Respect for your privacy includes giving you meaningful choices and control over your personal data. You may exercise various rights under applicable laws, including:

• Opt-Out of Communications: You can stop receiving marketing communications from Brown Refrigeration at any time by following the instructions in those communications (e.g., replying “STOP” to text messages) or by contacting us directly at 901-362-1881. Please note that you may continue to receive non-promotional, service-related communications, such as appointment confirmations or critical updates.
• Access, Update, or Delete Your Data: If you wish to know what data we have about you, correct any inaccuracies, or request deletion, you may reach out to us using the contact information provided in Section 10. We will respond according to applicable laws.
• Cookie Preferences: You can typically modify your browser settings to refuse cookies. However, certain features on our Website may not function optimally if cookies are disabled.

6. Messaging Terms & Conditions

We offer the option to receive text messages for various purposes, including service updates, appointment reminders, promotional offers, and other relevant information. By providing your phone number, you agree to the following terms:

6.1 Consent to Receive Messages
By opting in, you authorize Brown Refrigeration to send calls or text messages (SMS/MMS) to the phone number you provide. Message frequency varies based on your interaction with our services and promotional calendar.

6.2 Message & Data Rates
Standard message and data rates set by your mobile carrier may apply. We do not control these fees.

6.3 How to Opt Out
You may opt out of promotional messages at any time by replying “STOP” to any text message you receive from us or by contacting our customer support. This will not affect your ability to receive important transactional or service-related communications unless otherwise noted by law.

6.4 Help or Support
If you need assistance or have any questions about your messaging options, reply “HELP” to any text you receive or use the contact details in Section 10. We are here to help troubleshoot any issues.

6.5 No List Sharing
We do not buy, sell, rent, or share opt-in contact lists. All messaging campaigns are built on direct consent from our customers.

7. Links to Other Sites

Our Website may contain links to external sites that are not operated by us. We have no control over the content, privacy policies, or practices of these third-party websites. We encourage you to review the privacy policies of any external site you visit, as we are not responsible for their policies or actions.

8. Data Security

We maintain commercially reasonable safeguards to protect your personal data against unauthorized access, disclosure, or misuse. Despite our efforts, no method of transmission or electronic storage is completely secure. You acknowledge and accept that you provide your information at your own risk.

9. Updates to This Policy

We may update or modify this Privacy Policy & Terms of Use to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make material updates, we will revise the “Effective Date” at the top of this page. We encourage you to periodically review this page to stay informed about how we are protecting your data.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy & Messaging Terms, or wish to opt out of certain data uses, please contact us at:

• Email: Info@brownref.com
• Phone: 901-362-1881
• Address: 4882 English Towne Dr, Memphis, TN 38128
• Website Contact Form: https://www.brownref.com/about/contact-us/

By continuing to use our Website or otherwise providing your personal information, you confirm that you have read and understood this Privacy Policy & Messaging Terms and agree to the collection, use, and disclosure of your information in accordance with its provisions.